Aftercare Services

Free aftercare for life

Our comprehensive FREE lifetime aftercare programme is designed to give you complete peace of mind, and is included with every hearing aid we provide.

Getting the optimum performance from your hearing aids is as important to us as it is to you. So you can contact us at any time with any concerns, issues or queries you might have about your hearing healthcare and your hearing aids.

Under our free lifetime aftercare programme, you are entitled to FREE follow-up appointments, annual hearing health care check ups and hearing aid servicing – all in the comfort of your home. We never charge for a home visit – before or after your hearing aid purchase – unlike some hearing aid providers!

Service you can rely on

Please bear in mind that comprehensive, free aftercare is crucially important when you purchase hearing aids, because unlike glasses, you can’t just put them on and walk away. You will need the ongoing care and support of a dedicated hearing care professional.

Independent hearing aid providers, like us, were the only hearing aid providers to achieve 5 stars in the Which? Survey of the Best Hearing Aid Providers for 2021, for aftercare!

Depending on your level of hearing loss, it can sometimes take time to retune your hearing to the every day sounds around you. Correcting hearing loss is a very individual journey. That’s why our hearing care specialist and patient support team will have regular follow ups with you so you can discuss your experiences and any concerns.

Your hearing care specialist can fine tune programmes to ensure you achieve the optimum performance and effectiveness from your hearing aid.

What to expect in your follow up appointment

At your follow up appointment your hearing care specialist will:

• Discuss your progress and experiences so far
• Ask you about the environments in which you’ve used your hearing aids
• Determine whether your hearing aids need fine tuning as a result of your chat
• Ask you whether your personal goals are being met and if not, advise what we can do to about it to help
• Check the fit, comfort and ease of use of your hearing aids

Free annual check ups

Just like regular visits to your dentist help maintain your dental health and prevent the onset of problems, regular health care checks for your hearing are just as important.

As part of your free aftercare lifetime service, your local hearing care specialist will invite you to have an annual check-up of your hearing health – again in the comfort of your own home! They will examine your ears, check your hearing and ask you how your hearing aids are performing for you. They will also service your hearing aids and make any necessary adjustments or reprogramming.

Our patient support is here for you

Your hearing health is really important to us and that’s why we offer a full suite of patient support from our patient support team and your local hearing care specialist, including:

• Telephone support
• Video support
• Tele-health appointments with our Health Care Assistants
• Live Assist which allows us to adjust your hearing aids remotely as long as you’ve downloaded the app and are connected to the internet.
• Home aftercare visits

If you need help with any aspect of your hearing health care or your hearing aids, just give our Patient Support team a call on 0345 602 5083 (Mon-Fri 9am to 5pm, Sat 9am to 1pm), email info@hearfocus.co.uk or book a home hearing test here.